Community Operations Manager

Job Description

The role is responsible for managing, evaluating, and resolving any issues or complaints that may emerge throughout the customer's life cycle. This role entails building, developing, and maintaining long-term relationships in order to drive sales opportunities, profitability, sustainable business growth and high-quality community living experience.

Job Qualifications

• Graduate of BS Mass Communications, Journalism, Communication Arts or any course with communication, property management or real estate background
• Minimum 8 years relevant work experience in real estate/other related industries and/or handled various  community relations functions in managerial level.
• Excellent in all aspects of communication including oral, written, presentation and negotiation skills
• With very strong critical thinking, problem-solving and analytical skills.
• Highly proficient in various software applications such as SAP, Smart Sheets, MS Office applications – MS Excel, PowerPoint, and Word or other accounting software/application.
• With a strong business/financial acumen in relation to community relations, client services market/competition trends, and business processes/operations .
• Can deal with and handle (moderate) complex/critical problems relevant to community relations.
• With strong leadership skills, strategic thinking, result-driven and process approach mindset with proven track record in driving and achieving business objectives and results.
• Very keen on details specifically on different aspects of community relations.
• Highly proficient in coordinating and collaborating with cross-functional departments, projects, teams and other stakeholders.
• Demonstrates high Emotional Intelligence (EQ), maturity, professionalism and resourcefulness. 

Please refer to job description.